1. Acceptance of Terms

By accessing and using the Corelynx Group website, Smart Link dashboard, and associated 3PL services, you agree to comply with and be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Description of Service

Corelynx Group acts as a Third-Party Logistics (3PL) provider. We supply fleet infrastructure, technological dashboards (Smart Link), and local hub management to partner logistics companies. Our services are provided "as is" and "as available".

3. Partner Responsibilities

Partners are responsible for ensuring all packages handed over to the Corelynx network comply with local laws and regulations. Corelynx prohibits the dispatch of illegal, hazardous, or restricted materials. Partners must provide accurate package dimensions and recipient details.

4. Liability and Insurance

While Corelynx Group maintains strict security controls, the primary liability for package value rests with the partner company unless a specific extended insurance agreement has been activated via Smart Link. Corelynx Group carries active Goods in Transit insurance covering our network operations.

5. Delivery Timelines

All estimated delivery timelines provided are indicative and subject to change. Corelynx shall not be held liable for delays caused by factors beyond our reasonable control, including but not limited to natural disasters, extreme weather events, road closures, public holidays, civil unrest, or force majeure events.

⚠️ Weather Disclaimer: Adverse weather conditions — including but not limited to heavy rainfall, flooding, harmattan, and other seasonal weather patterns — may significantly impact delivery timelines. Corelynx will endeavour to notify customers of anticipated delays.

6. Pricing & Payments

All prices are quoted in Nigerian Naira (₦) and are inclusive of VAT at the prevailing statutory rate. Freight charges are calculated based on the shipment type (intrastate or interstate), weight, declared value, and any applicable surcharges. The final amount due is displayed before payment confirmation.

7. Data Privacy

Corelynx Group is committed to protecting your personal data in compliance with the Nigeria Data Protection Regulation (NDPR). We collect and process data solely for the purpose of providing logistics services. We do not sell or share personal data with third parties without your consent, except where required by law.

8. Complaints & Dispute Resolution

Any complaints must be submitted within 7 days of the shipment delivery date or expected delivery date. You may file a complaint via our contact form at /contact or email complaints@corelynxgroup.com. Corelynx will acknowledge all complaints within 48 hours and aim to resolve within 14 working days.

9. Termination

We reserve the right to suspend or terminate service to any partner who violates these Terms, engages in fraudulent activities, or fails to fulfill financial obligations on the Smart Link platform.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.